Refund Policy
Effective Date: March 8, 2025
At WP Team Manager, we are committed to your satisfaction. We offer a 100% Money-Back Guarantee on all new plugin purchases made through our site and securely handled by Freemius.
Money-Back Guarantee
If you experience a functional issue with the plugin and our support team is unable to resolve it within 14 days of purchase, you may request a full refund — no questions asked.
Eligibility for a Refund
To qualify for a refund:
- The issue must be related to plugin functionality or usability.
- You must allow our support team to resolve the problem within the 14-day period.
- Your request must be submitted within 14 calendar days of the purchase date.
- A clear explanation of the issue must be provided, along with supporting details (e.g. screenshots, error logs).
Exclusions from Refunds
Refunds will not be issued for:
- Change of mind or no longer needing the plugin
- Lack of technical skills to configure or operate the plugin
- Issues caused by third-party conflicts, incorrect configurations, or unsupported server environments
- Requests made after the 14-day window
- Incomplete or vague issue reports
How to Request a Refund
- Contact us via the Support Page with details of your issue.
- Allow our team up to 3 business days to investigate and respond.
- If the issue cannot be resolved, a full refund will be issued within 5–7 business days.
Payment Handling
All purchases and licensing are securely managed through Freemius. You can access your billing information and licenses anytime from the Freemius User Dashboard.
Policy Updates
We reserve the right to modify or update this refund policy at any time. All updates will be reflected on this page with the effective date.
Have Questions?
Please contact our support team at [email protected] or use our Support Form.
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